They're the people who feel the wrath of every system crash. And like the rest of the organization, the help desk is being transformed by the potential of intranets, extranets, and the Web. This updated edition to the definitive help desk guidebook now offers timely and practical suggestions for upgrading the service of a help desk using the latest technologies. Ready-to-use templates are included on a companion Web site.

In the future, Smart Cards will replace cash and credit cards as the preferred method of payment. In fact, Visa and Mastercard have committed to replacing all credit cards with Smart Cards in the next five years, and Microsoft is trying to beat them to the punch. With this development moving so rapidly, many companies will have to move quickly to keep up.

What is Business Re-Engineering? How and when is it done? What does it mean for the software developer? These are just a few of the questions discussed in this book that features the experiences, opinions, and recommendations of a variety of business process re-engineering practitioners. It offers not only a sample of the software tools available today to facilitate business re-engineering but also explores the potential implications of this phenomenon for those who provide the information technology infrastructure and services for today's businesses.

This book provides the best recommendations and practical applications for applying quantitative approaches to software engineering management (software metrics). Software Metrics includes a simple set of suggestions for introducing quantitative approaches as well as a detailed description of practices that have been successfully applied in industry.

This book presents powerful, scientific techniques for confidently producing and defending accurate software development estimates and schedules. Leading software costing expert William H. Rotzheim walks through all three forms of estimating: high-level, concept-oriented estimates for feasibility planning; function oriented estimates widely used for procurement; and detailed implementation-oriented estimates that are completed after a detailed design is prepared. For each, he shows how to generate estimates of: lines of code; function points; GUI metrics; object metrics, and more. He shows how to create outputs that include lifecycle costs (maintenance and support); a staffing profile; cost broken down by phase and activity; page counts; and a project risk profile. The book comes with a free evaluation copy of Cost*Expert, one of the newest, most powerful Windows-based costing tools available -- calibrated using over 2,000 projects.

Today's business world does not have spreadsheet or database problems-it has real, challenging problems which need creative solutions. That's why Roger Hayen isn't content to just talk about what are the most popular software tools in business. Software Tools for Business uses a wide variety of realistic tutorials and extensive cases to demonstrate how to solve business problems using software tools. The text is organized as a series of lessons for Lotus, dBase, WordPerfect, and DOS, with four types of realistic business problems for each lesson. Altogether, the book represents the finest problem sets available for information systems.

shows you how to use your computer to solve mathematical problems, without relying on expensive commercial software. It features numerous examples written for True BASIC, and is packed with a disk containing the computer code for problems presented in the text. The code easily converts to other programming languages.

This book is unique in its focus on serving information on the Web. Some of the topics covered include servers, clients, HTML 3.0 serving documents, interfaces, WWW utilities, and viewer programs such as Netscape 2. The book includes an introduction to programming with Java and Java script as well as the complete VRML 1.0 (Virtual Reality Modeling Language) specification.

provides an elementary introduction to basic signal processing concepts using a PC spreadsheet format. The accompanying disk are interactive and experimental in the sense that users can transform the parameter of a problem in order to see the resulting change.

Teaches the VHDL language giving numerous examples of VHDL models used in different aspects of the design process; describing design at three different levels of abstraction: algorithmic, data flow, and gate level; illustrating the design of combinationals and sequential logic at these three levels; and illustrating various forms of control unit design.

Learn to make the most of the Net's new search tools; use CoolTalk's real-time chatting, Internet telephone, and whiteboarding capabilities; explore Live 3D, Java and VRML technologies; publish and publicize your own Web pages; and conduct secure on-line transactions. The CD features a customized home page that will be your entry point to millions of Web sites, plus Web publishing resources and a collection of Internet tools.

Over 80 percent of all Web surfers use Netscape Navigator. This book contains lots of useful information about creating Web pages and connecting with Windows 95, CompuServe, and AOL. The included CD-ROM is loaded with useful software. A quick and enjoyable read for beginning and intermediate PC users.

Provides solutions to all exercises in Kernighan & Ritchie's new ANSI C book. Ideal for use with K&R in any course on C. Careful study of this answer book will help understand ANSI C and enhance programming skills. Tondo & Gimpel describe each solution and completely format programs to show the logical flow.

This straightforward task oriented guide is for people who are familiar with computers, but new to the Internet . Topics include setting up your account, using commands and functions, surfing the Internet, sending and receiving e-mail, and much more.

This is an ideal desktop companion for anyone using AutoCAD. Thoroughly updated to cover Release 13 features, this revised edition provides a summary of each command and variable, as well as useful tips and warnings. Example sequences and screen images are used to illustrate the use of commands and variables, including the identification of variables that can be used with commands, menu macros, and AutoLISP. Furthermore, all commands are organized alphabetically for easy access.